Technical Field Service Engineer
AD Energy working in partnership with a prestigious and global smart solar technology organisation to recruit a Technical Service Engineer.
This position is a newly created role where the post-holder will become an integral part of a dedicated and innovative International Service Support Team. The ultimate responsibility of this position is to attend to all technical and product related field services queries and duties.
Home-based in Thailand, this role would be an ideal next move for a young-minded and tech savvy service or technical support professional, with direct experience with solar or pv inverter or optimiser product experience.
Attend to incoming online queries relating to technical product or system issues
Technical Support during installation, commissioning and operation of solar pv project
Provide technical advice and helpful resolutions over the phone and CRM to customers, including field technicians, installers, home and business owners
Utilizing expertise to solve technical problems and queries based in RTmon or monitoring permission level
Provide technical customer support on site with clients; troubleshoot and fix pv inverters and solar systems
Carry out fix or installation of PV accessories
Conduct maintenance analysis on system
Technical reporting, ensure the upkeep and accurate documentation of support activities on the database and local environment
Escalate customer technical queries to wider team if required
Conduct and deliver technical product training
Coordinate with Regional Logistics Manager to ensure RMA unit are returned
Manage the arrival of FA/RCA units to HQ
Work with peers in the team to ensure the best level of customer services is provided
Relationship maintenance with all partners and clients
Key skill and requirements:
Possess a technical or engineering related degree or masters, such as Power Engineering, Electrical Engineering, Electronics, Renewables.
A minimum of 2 years’ experience working in a fast-paced and dynamic technical support’ field services position, preferably within Solar and PV
Experience and knowledge of renewables or specifically solar would be highly advantageous (Solar electronics, power converters, solar optimizers, energy storage systems)
Proven, field services and technical support experience
Excellent interpersonal and communication skills
A keen client and customer focus
Fluent proficiency in Thai and English
Strong analytical and problem-solving skills
Hands-on nature and flexible
Worked in an international business
Willingness to travel- nationally
A passion to develop and grow in a business
This position is offering a true opportunity to join a growing team and contribute success to the wider global organisation. A highly competitive salary and benefits package will also be rewarded to the post-holder. If you would like to learn more about this position and have a confidential discussion, please feel free to contact: firstname.lastname@example.org.
|Job Category||Ad Energy|
|Job Time||Full Time|