Technical Service Engineer

Technical Service Engineer

Posted 3 years ago

AD Energy working in partnership with a prestigious Solar Technology Organisation to recruit a Technical Service Engineer. This position is a newly created role where the post-holder will become an integral part of a dedicated and innovative Service Support Team. Based in Germany, this role would be an ideal next move for a young-minded and tech savvy service or technical support professional.
Key responsibilities:
• Attend to incoming online queries relating to technical product or system issues
• Technical Support during installation, commissioning and operation of solar pv project
• Provide technical advice and helpful resolutions over the phone and CRM to customers, including field technicians, installers, home and business owners
• Utilizing expertise to solve technical problems and queries based in RTmon or monitoring permission level
• Provide technical customer support on site with clients; trouble shoot and fix pv systems
• Carry out fix or installation of PV accessories
• Technical reporting, ensure the upkeep and accurate documentation of support activities on the database and local environment
• Escalate customer queries to wider team if required
• Coordinate with Regional Logistics Manager to ensure RMA unit are returned
• Manage the arrival of FA/RCA units to HQ
• Work with peers in the team to ensure the best level of customer services is provided
Key skill and requirements:
• Possess a technical or engineering related degree or masters
• A minimum of 2 years’ experience working in a fast-paced and dynamic technical support’ field services environment, preferably within Solar or Energy
• Experience and knowledge of renewables or specifically solar would be highly advantageous
• Excellent interpersonal and communication skills
• A keen client and customer focus
• Fluent proficiency in Polish, English, other
• Strong analytical and problem-solving skills
• A passion to develop and grow in a business
This position is offering a true opportunity to join a growing team and contribute success to the wider global organisation. A highly competitive salary and benefits package will also be rewarded to the post-holder. If you would like to learn more about this position and have a confidential discussion, please feel free to contact:

Job Features

Job CategoryAd Energy
Job LevelPartner
Job IdCYC242
Job TimeFull Time

Key Details

CategoryAd Energy
Ref NumberCYC242
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