Credit Controller

Alexander Daniels are currently seeking a Credit Controller on behalf of our client, a prominent international property investment and management company known for being one of the leaders in the UK market. This role is situated at their Bristol office in Bristol City Centre and reports directly to the Credit Control Manager. As a Credit Controller, you will take charge of an allocated portfolio of tenants/accounts, ensuring the aged debt is minimised through efficient and effective credit and collections processes whilst expediting the resolution of client issues and queries. We are seeking a strong organised team player who can work on their own initiative and is a fast learner. It’s important to note that the company currently follows a five-day office workweek.

Travel to the Head Office in Kingswinford (West Midlands) may be required every now and then for team meetings / training.

Key Responsibilities;

Debt Collection:

• Actively engage in the collection of outstanding debts from clients within your portfolio.
• Maintain a professional and persistent approach in negotiations while preserving client relationships.

Email Management:

• Efficiently manage the flow of emails, both incoming and outgoing, related to credit control activities.
• Ensure prompt responses to client inquiries and communications, maintaining a high standard of professionalism.

Aged Debt Reduction:

• Develop and implement effective strategies to reduce aged debt, working collaboratively with clients to establish feasible payment plans and schedules.
• Monitor payment trends and identify potential issues early on, taking proactive steps to address them.

Liaison with Asset Managers (AMs):

• Collaborate closely with Asset Managers when necessary to facilitate the resolution of client queries and disputes.
• Provide timely updates to AMs regarding outstanding client debts and progress in debt recovery.

Diary Management and Documentation:

• Maintain meticulous records of all interactions, including phone calls, emails, and client meetings.
• Keep an up-to-date diary to track follow-up actions, ensuring no critical deadlines or appointments are missed.

The ideal candidate for the Credit Controller role should possess the following qualities and qualifications:

Fast Learner:

• Demonstrated ability to quickly grasp and adapt to new credit control processes and industry-specific knowledge.

Team Player and Independent Worker:

• Proficiency in working effectively both within a team environment and autonomously, making informed decisions when required.

Organised:

• Strong organisational skills with an acute attention to detail to manage multiple tasks and priorities efficiently.

Industry Knowledge:

• While not mandatory, prior experience in credit control within the property sector is advantageous.

Credit Control Experience:

• A minimum of 2 years of previous experience working in a credit control role is essential to excel in this position.

Qualifications / Training

• Minimum of 2 years of previous experience working within Credit Control.
• CICM qualification or part qualification desirable not essential.

Benefits;

• Enhanced pension scheme
• 27 Days holiday plus Bank Holidays – increasing with length of service
• Life assurance 4 x Salary
• Study / Development Support
• Monthly Socials