Sales and Accounts Coordinator

Alexander Daniels are working with a family run business based in Lichfield who are looking to recruit a proactive and detail-oriented Sales and Accounts Coordinator to support the sales and finance teams in managing customer accounts, processing sales orders, and ensuring the smooth administration of customer transactions. This role is ideal for someone with strong organisational skills and a passion for delivering excellent customer service in a fast-paced environment.

Responsibilities:

Sales Coordination:

• Process and manage sales orders from receipt through to delivery and invoicing.

• Liaise with customers to confirm order details, pricing, and delivery schedules.

• Coordinate with the logistics team to arrange transportation, pallet services, and dispatch.

• Maintain accurate records of sales transactions and ensure timely invoicing.

• Prepare and distribute sales reports.

Accounts Administration:

• Maintain accurate and up-to-date customer account information.

• Assist in reconciling customer accounts and investigating discrepancies.

• Follow up on outstanding payments and assist with credit control where needed.

• Work closely with the finance department to ensure proper allocation of payments and processing of credit notes.

Customer Service & Communication:

• Act as a key point of contact for customer enquiries, order amendments, and delivery updates.

• Build and maintain strong relationships with customers to support repeat business.

• Resolve any issues or complaints promptly and professionally.

Skills and Experience:

• Proven experience in a similar Sales, Accounts, or Customer Service coordination role.

• Strong administrative and organisational skills with excellent attention to detail.

• Experience with SAGE.

• Strong communication and interpersonal skills.

• Ability to multitask and work effectively under pressure.