Customer Services Administrator

Alexander Daniels is currently recruiting for a Sales Order/Customer Services Administrator to join a family-run business based in the Black Country on a permanent basis. Reporting to the Sales Director and working as part of a small and friendly team, you will be responsible for supporting customers and Sales Managers for a specific division of the company.

Key Responsibilities:

• Entering orders to the Winman computer system
• Raising customer quotations
• Dealing with customer queries relating to non-delivery of goods, delivery queries, prices charged and POD’s
• Raising customer credits when required
• Supporting the external Sales Team
• Raising reports for the Sales Director
• Working with the Sales Director on some major accounts
• Other duties as requested by the Sales Director

 
The ideal candidate will be computer literate with a good understanding of Excel & Word, with excellent communication skills and attention to detail. You must have a minimum of 3 years of previous experience in a similar sales administration or office-based customer service role.

The role is based on-site at Darlaston. You will be entitled to 20 days paid holiday leave plus Bank Holidays each year (save 3 for Christmas shutdown). The hours of work are Monday to Friday 8.30am to 5.30pm with 1 hour total breaks each day (40 hours per week).

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