Credit Control Team Leader

Credit Control Team Leader

Building Services Industry | Dudley, West Midlands | Up to £40,000 + Bonus (OTE £47,200+) | Full-time, Permanent | Fully Onsite

THE OPPORTUNITY

We’re working with a well-established and fast-growing group within the UK lift and building services sector to recruit a Credit Control Team Leader based at their Dudley headquarters.

This is a hands-on leadership role, sitting within the credit control department and reporting directly to the Head of Credit Control. You’ll lead the day-to-day credit control operation, take ownership of the most complex debtor accounts personally, and work cross-functionally with branch leads and the wider finance team to drive down aged debt and improve cash flow across the business.

The business is scaling rapidly through acquisition – this is a real opportunity to make a visible commercial impact and grow with an ambitious group that has strong momentum behind it.

WHAT YOU’LL BE DOING

• Leading, coaching, and developing the credit control team to hit monthly collection targets
• Acting as first point of escalation for complex or sensitive debtor accounts – personally owning resolutions
• Managing the full credit control cycle across multiple group entities, from invoice to collection
• Proactively chasing outstanding debt via telephone, email, and letter in line with agreed processes
• Monitoring aged debt and taking appropriate action on overdue accounts in a timely manner
• Negotiating payment plans with customers, balancing recovery with relationship management
• Working closely with branch leads to resolve invoice queries and ensure billing accuracy
• Collaborating with the customer complaints and retention function on accounts where financial and service disputes overlap
• Producing aged debt reports and team performance dashboards for the Head of Credit Control and senior leadership
• Identifying trends and making recommendations to improve credit control processes as the group grows

WHAT WE’RE LOOKING FOR

Essential:

• Proven credit control experience with exposure to leading or supervising others
• Strong track record of reducing aged debt and improving DSO in a B2B environment
• Confident communicator – assertive with customers while maintaining positive relationships
• Highly organised with the ability to manage a high-volume ledger
• Commercially minded with good systems and Excel skills
• Collaborative – comfortable working cross-functionally

Desirable:

• Experience in a multi-site or group structure
• Track record of improving credit control processes
• CICM qualification (or working towards)

THE PACKAGE

• Basic salary up to £40,000 depending on experience
• Monthly performance-based bonus – OTE £47,200+
• Fully onsite, based in Dudley, West Midlands
• Full-time, permanent position
• Reports to the Head of Credit Control within a fast-growing, acquisitive group